Terms of Use

Published on: 05/03/2025 (Version 3)

1. ABOUT THESE TERMS OF USE

1.1. These Terms Of Use (Terms of Use) apply to your access and use of our website, https://www.getstride.com (Website), whether as a visitor or a registered user.

1.2. You should also review our:

1.2.1. Privacy Policy (https://www.getstride.com/legals/privacy-policy/), which explains what personal data we collect when you use our Website;

1.2.2. Terms and Conditions of Sale (https://www.getstride.com/legals/terms-and-conditions//), which apply to the sale of products (Products), prescription-only products (Prescription Products), and services (Services).

1.3. By accessing our Website, you acknowledge that these Terms of Use are legally binding. If you do not agree with any of the terms contained in these Terms of Use, then you should stop accessing and using our Website.

1.4. Please read these Terms of Use carefully as they limit our liability.

1.5. We may sometimes need to update these Terms of Use, to reflect any changes to the way our Products and/or Services are provided or to comply with new business practices or legal requirements. You should check these Terms of Use as well as the Privacy Policy and Terms and Conditions of Sale every time you wish to use the Website to see whether any changes have occurred. The version of this document as at the date you access the Website will apply to your use of the Website. This Terms of Use was last modified on the date shown at the top of the document. Your continued use of this Website after the amended Terms of Use are posted constitutes your agreement to, and acceptance of, the amended Terms of Use. If you do not agree to any changes to the Terms of Use please do not continue to use this Website.

2. ABOUT US

2.1. We are STRIDE HEALTH GROUP LIMITED, a company incorporated and registered in England and Wales under company registration number 05158025. Our registered office is at 33 Scottow Enterprise Park, Lamas Road, Badersfield, Norwich, England, NR10 5FB (we, us or our). Our VAT registration number is 449152483.

2.2. If you have any questions about the Website, please contact us by: sending an email to hey@getstride.com or calling us at +443308225523.

2.3. Our pharmacy’s registered address is Unit 9, Concord Business Centre, Concord Road, London, W3 0TJ and registered with the General Pharmaceutical Council with number 9012267 (Pharmacy).

2.4. Each clinician engaged by us to prescribe Products (Clinician):

2.4.1. is registered in the United Kingdom with the General Pharmaceutical Council;

2.4.2. holds accredited pharmacist independent prescriber qualifications; and

2.4.3. is trained in providing remote consultations and issuing prescription medicine online.

3. ACCESSING AND USING THE WEBSITE

3.1. To use our Website and/or to purchase and/or use our Products and/or Services on our Website, you must be 18 years of age or over. By using our Website and/or placing an order for Products and/or Services, you confirm you are 18 years or over and are legally capable of entering into a binding contract.

3.2. We only provide our Website for domestic and private use.

3.3. We reserve the right to suspend the operation of our Website at any time. We may also restrict access to some parts of our Website to those users who have registered with us.

3.4. You are responsible for maintaining your own internet connection when accessing the Website.

3.5. As a condition of your use of the Website (or any part of it), you agree not to:

3.5.1. misuse or attack our Website by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

3.5.2. attempt to gain unauthorised access to our Website, the server on which our Website is stored, or any server, computer or database connected to our Website; or

3.5.3. remove, delete, obscure, disable, modify, add to, tamper with, or circumvent any program code or data, copyright, trademark, or other proprietary notices, labels or copy protection software contained on the Website; or

3.5.4. use it in any way that breaches any applicable local, national or international law or regulation (Applicable Law);

3.5.5. use it in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;

3.5.6. use it for the purpose of harming or attempting to harm minors in any way;

3.5.7. use it to bully, insult, intimidate or humiliate any person;

3.5.8. use it to send, knowingly receive, upload, download, use or re-use any material which does not comply with our terms of User Generated Content (clause 3.7);

3.5.9. use it to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);

3.5.10. use it to knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or any other harmful programs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack); or

3.5.11. use it to upload terrorist content.

3.6. When using our Website, you must:

3.6.1. notify us immediately if you suspect that any use of the Services or Website is, or will lead to, activity that is fraudulent or unlawful;

3.6.2. notify us immediately of any circumstances where any intellectual property rights or any other rights of any third party may have been infringed;

3.6.3. not do or promote anything likely to impair, interfere with or damage our platform or electronic communications network or cause harm, harassment or distress to any persons;

3.6.4. not do anything which involves the transmission of junk mail, chain letters, unsolicited mass mailing, instant messaging, “spimming”, or “spamming”;

3.6.5. not misuse and/or attack our networks or platforms by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack);

3.6.6. not reproduce, duplicate, copy or re-sell any part of the Website;

3.6.7. not access any of the Website without our authority;

3.6.8. not damage or disrupt any part of the Website.

3.7. Where our Website enables you to post comments or any other form of communication on the Website (User Generated Content), you must not:

3.7.1. promote racism, bigotry, hatred or physical harm of any kind against any group or individual;

3.7.2. harass or advocate harassment of another person;

3.7.3. display pornographic or sexually explicit material;

3.7.4. promote any conduct that is abusive, threatening, obscene, defamatory or libellous or incites hate against people of a particular race, who have a mental or physical disability, or who have the characteristic of gender reassignment;

3.7.5. promote any illegal activities;

3.7.6. provide instructional information about illegal activities, including violating someone else’s privacy;

3.7.7. create computer viruses or implement any form of software or scripts onto the Website that has the appearance of coming from a user or candidate (for the avoidance of doubt, this shall not apply to API use);

3.7.8. promote or contain information that you know or believe to be inaccurate, false or misleading;

3.7.9. engage in the promotion of contests, sweepstakes and pyramid schemes without our prior written consent;

3.7.10. exploit people in a sexual or violent manner;

3.7.11. impersonate any person or misrepresent your identity or affiliation with any person;

3.7.12. give the impression that the User Generated Content comes from any other company, if this is not the case;

3.7.13. infringe any copyright, database right or trade mark of any other person;

3.7.14. invade or violate any third party’s right to privacy.

3.8. We reserve the right to refuse to publish any User-Generated Content or links to third-party content or to at any time remove or edit User-Generated Content (in whole or in part) or any link to third-party content if we have reason to believe that a user has breached these Terms of Use.

3.9. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer (whether hardware, software, or other) due to your use of our Website or to your downloading of any material posted on it, or on any Website linked to it.

3.10. Without prejudice to any other rights or remedies that we may against you for breach of these Terms of Use, where we consider that a breach of these Terms of Use has occurred, we may (but are not limited to):

3.10.1. issue a warning to you;

3.10.2. suspend your access to and/or use of all or part of the Website;

3.10.3. remove any User Generated Content you have posted to the Website;

3.10.4. close or suspend any user account details you have with us;

3.10.5. disclose any User Generated Content to law enforcement authorities as appropriate or as required by law; and/or

3.10.6. take legal action against you.

3.11. We may suspend or terminate access or operation of the Website at any time as we see fit.

3.12. We do not promise that the Website will be available at all times or that your use of the Website will be uninterrupted or error-free.

4. USER ACCOUNT AND PASSWORD SECURITY

4.1. If you need a username or password to access any part of our Website (such as to purchase Products and/or Services, to update your progress as part of a Service you have purchased), you agree to:

4.1.1. ensure that any details provided to us are accurate and up-to-date. You must inform us of any changes to your details as soon as possible;

4.1.2. keep your username or password secure and confidential;

4.1.3. let us know promptly if you believe that your username or password has been compromised.

4.2. We may terminate your access to any Website or any password-protected areas of our Website at any time if we believe that your use of our Website is affecting the security and stability of our Website, or is detrimental to other users.

4.3. If you know (or at least suspect) that someone else knows your username or password, then you must promptly notify us using the contact details in clause 2.2 above.

5. INTELLECTUAL PROPERTY RIGHTS

5.1. The intellectual property rights in the Website and in any text, images, video, audio or other multimedia content, software or other information or material uploaded by you to or accessible by you from our Website (Content) are owned by us and/or our licensors.

5.2. Those works are protected by copyright laws and treaties around the world. We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.

5.3. Nothing in these Terms of Use grants you any legal rights in any of our intellectual property rights or the Website and/or the Content other than as necessary for you to access it.

5.4. You may not use our brand (which encompasses our trade marks and/or trade names and/or logos whether registered or not) unless you have our express written permission to do so (which permission we may, in our absolute discretion, withhold).

5.5. You must not modify or pass off as your own any Content that you download from the Website in any way.

5.6. You are entitled to share your honest experiences and opinions provided you do not breach confidentiality but you must not use or abuse our intellectual property rights or refer to our brand in any false light or produce any false statement that causes serious harm to our business reputation or any of our commercial partners that you are aware of.

6. INFORMATION ON THE WEBSITE

6.1. We try to ensure that the Website is accurate, up-to-date and free from bugs, but we do not guarantee that it will be.

6.2. We do not guarantee that the Website will be fit or suitable for any particular purpose.

6.3. Our Website does not provide medical advice. The information that we provide to you via our Website is for educational and informational purposes only and is not intended to be a substitute for professional medical advice, diagnosis or treatment. You should not rely on it to purchase any Products and/or Services or to take any other action in relation to your health and/or wellbeing (whether that action has a positive impact on your health and/or wellbeing or not). You should always consult with a medical professional with any questions or concerns that you may have before taking any action in relation to your health and/or wellbeing such as starting or stopping new health product, starting or stopping a new health regimen, or any other action and you should not delay seeking the advice of a medical professional because of something you have read on our Website. Any reliance that you may place on the information on our Website is at your own risk.

7. THIRD PARTY SITES

7.1. We have no control over and do not accept any responsibility for the content of any third-party websites (including any loss or damage that you may incur as a result of your use of such websites).

7.2. If we link to a third party website, then it does not mean that we endorse the contents of that website. The content (including any reviews that may be placed on that website by third parties) is not endorsed by us in any way.

7.3. If we link to a third-party website, your use of that site may be governed by its terms and conditions and is at your own risk.

8. LIMIT OF LIABILITY

8.1. We cannot exclude our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, for breach of your rights in relation to the Products and/or Services or for fraud or fraudulent misrepresentation.

8.2. Where you use our Website as a consumer, except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any business losses such as any loss of profit, loss of business, business information or loss of business opportunity when you have used the Products and/or Services for any commercial, business or resale purpose. Our Website is only provided for domestic and private use.

8.3. Where you use our Website for purposes relating to your trade, business, craft or profession, we are not responsible for any loss or damage (including loss of profit, loss of business, loss of anticipated savings, loss of business opportunity, goodwill or reputation or indirect or consequential loss or damage) whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our Website or use of or reliance on any Content.

9. VARIATION

We reserve the right to amend these Terms of Use. Our updated Terms of Use will be displayed on the Website. By continuing to use and access the Website, you agree to be bound by any future updates to these Terms of Use as and when they are updated. It is your responsibility to check these Terms of Use from time to time to verify such variations.

10. COMPLAINTS AND QUERIES

If you have any questions about our Website, or have any complaints about its contents, please contact us using the contact details at clause 2.2 above.

11. LAW AND JURISDICTION

11.1. If you are using our Website as a consumer, then the laws of England and Wales apply to these Terms of Use. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales save that:

11.1.1. if you live in Scotland you can bring a claim in respect of the Products in either the Scottish or the English courts;

11.1.2. if you live in Northern Ireland you can bring a claim in respect of the Products in either the Northern Irish or the English courts.

11.2. If you are using our Website for the purposes of your trade, business, craft or profession, then the laws of England and Wales apply to these terms. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.