Terms & Conditions
1. ABOUT THESE TERMS
1.1. These terms and conditions (Terms) set out the terms on which you can purchase (Products) through our website (Website). You must accept these Terms for us to provide the Products To you. By purchasing one or more of our Products, you confirm that you accept these Terms and become legally bound by them.
1.2. Please read these Terms carefully. These Terms tell you who we are and other important information. They describe how we sell our Products, set out your rights and responsibilities and tell you what to do if there is a problem. These Terms also limit our liability.
1.3. These terms apply when you are purchasing Products as a consumer. This means that you primarily use the Products for personal use (and will not use our Products for commercial, business or resale purposes). Terms that only apply to consumers will be marked clearly.
1.4. By purchasing our Products, you are agreeing to these Terms. If you do not agree to these Terms, you must not purchase our Products.
1.5. Please note that we reserve the right to update, change or replace any part of these Terms at our sole discretion. However, the terms that apply to your order will be those in force when you submit your order to us.
1.6. We will collect some personal data about you in order to process your order (e.g. your name, email address, payment details and delivery information). For information regarding how we process personal data, please see our Privacy Policy.
1.7. These Terms cover the terms and conditions if you purchase Products via the Website. For information regarding access to and use of our Website, please see our Website Terms of Use.
2. WHO ARE WE?
2.1. We are Stride Health Group Ltd, registered in England and Wales with company number 05158025 with our registered address at 33 Scottow Enterprise Park, Lamas Road, Badersfield, Norwich, England, NR10 5FB (we, us or our). Our VAT number is 449152483
2.2. We are in the business of selling precision health tests and nutrition supplements.
2.3. If you have any questions about these Terms, please contact us using the details below:
Email: hey@getstride.com
Contact Number: +443308225523 (United Kingdom)
3. PLACING AN ORDER
1. To purchase one or more of our Products, you need to place an order on our Website.
2. Please check your order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3. The order will only be accepted when we send you a written acceptance of the order by email, at which point a contract between you and us will be created that is subject to these Terms. We will then send you a shipping confirmation email to let you know once your order has been dispatched.
4. Our Website is for the promotion of our Products in the UK and the EU (excluding France). We will also supply our Products to countries globally, provided that there are no country specific restrictions preventing us from promoting our products. You are responsible for understanding your local legislation prior to placing your order.
Refer to the Orders and Shipping Policy (https://help.getstride.com/en-US/articles/orders-&-shipping-90913) that we can ship your order to.
5. We reserve the right to accept or reject any order at our discretion. If we are unable to accept your order, we will notify you as soon as possible.
If you are a consumer:
6. By placing an order, you confirm that you are an individual who is:
6.1. at least 18 years old; and
6.2. you are legally capable of entering into binding contracts.
7. If you would like to make any changes to your order after you have submitted it, please contact us at hey@getstride.com as soon as possible, and we will let you know if it is possible to change your order.
4. DESCRIPTION OF OUR PRODUCTS
1. Descriptions of the Products and the supporting services are as set out on our Website at https://www.getstride.com.
2. Whilst we display the images of the Products as accurately as possible, there may be minor variations between the images as they are displayed on the Website and the Products you receive.
3. When providing our Products to you:
3.1. we will provide our Products to you in accordance with these Terms;
3.2. we will comply with all applicable laws;
3.3. our Products will conform with the description set out in the order;
3.4. our Products will be free from material defects;
3.5. our Products will be of satisfactory quality.
4. You are responsible for ensuring that your order information is correct.
5. DELIVERY
1. We will deliver your selected Products according to your chosen delivery method, as set out in our checkout process. The cost of delivery will be displayed to you on our Website when you place the order.
2. While we make every effort to deliver our Products to you on your chosen delivery date or as soon as reasonably possible and in any event within 7 working days (UK) and 10 working days (International) of accepting your order, time of delivery is not guaranteed. Refer to our Orders and Shipping Policy for more information - https://help.getstride.com/en-US/articles/orders-&-shipping-90913
6. PRICE AND PAYMENT
1. The price for our Products will be shown on the Website and as set out in your order (Price). The Price is inclusive of VAT.
2. Prices for our Products may change at any time. This will not affect existing orders unless:
2.1. the information you provided us in relation to your order was materially different from the information we required in order to provide the Products; or
2.2. there has been an error on the Website regarding the pricing of any of our Products, which affects your order; we will try to contact you using the contact details you provided when you placed your order. We will give you the option to re-confirm your order at the correct price or cancel it.
3. We will charge the Price to the credit or debit card or online payment option you provided when we accept the order. All amounts due must be paid in full in advance. Refer to our Help Centre for more information on our Checkout Procedure - https://help.getstride.com/en-US/articles
4. We accept card payments and online payments as indicated at checkout. All credit card and debit card payments must be authorised by the relevant card issuer.
5. We use a third-party payment and subscription provider. We use Shopify Inc.(https://www.shopify.com/) to process payments and manage your subscriptions. You will be transferred to Shopify to complete your order.
7. YOUR RIGHTS AS A CONSUMER
1. You have 14 days from the date of your order confirmation email to change your mind and cancel your order. This does not apply to perishable products, bespoke or personalised products, or any products that have a protective or hygiene seal if that seal has been broken.
2. To cancel your order, please email us at hey@getstride.com or call us at: +443308225523. You can also copy and paste the following model cancellation form wording to your email to cancel your order:
"To [Company name]
My name is [Insert your full name].
I am giving notice to cancel my contract for a [insert details of Products]. I placed this order on [Insert Date] and received confirmation on [Insert Date]."]
3. To help us process your cancellation more quickly, please have your order details ready or include them in the email or cancellation form you send to us.
4. If you have already received your order, you must return the products to us within 14 days of telling us that you want to cancel your order. The deadline is met if you send or bring the products back to us before the 14-day period has expired. We strongly recommend that you get proof of postage. We may withhold the refund until we have received the products back from you or until you have provided us with evidence that you have sent the products back (whichever is earlier). Refer to our Returns and Refund Policy in our Help Centre - https://help.getstride.com/en-US/articles/returns-and-refunds-91096.
5. Products must be returned to us in new and unused condition and, to the extent possible, in their original packaging. We may deduct from the refund amount if you have handled the product in a way that has diminished its value if such handling was beyond what is necessary to establish the nature, characteristics, and functioning of the Products. You are responsible for the Products while they are in your possession.
6. For more detailed information on your consumer rights, visit the Citizens Advice website at www.citizensadvice.org.uk or call 0808 223 1133.
8. IF THE PRODUCTS ARE FAULTY
1. Where the Products do not meet their descriptions:
2. The Products we provide to you must be as described, fit for purpose and of satisfactory quality. We are under a legal duty to supply products that conform to our contract with you.
3. During the expected lifespan of the Products, you are entitled to the following:
3.1. Up to 30 days: If your Products are faulty, you can get an immediate refund.
4. If you have returned the Products to us because they were faulty or misdescribed, we will refund the Price and the delivery costs to you on your original payment method promptly upon receiving the Products. Refer to our Returns and Refund Policy for more information - https://help.getstride.com/en-US/articles/returns-and-refunds-91096.
5. If your Products are faulty or misdescribed, please contact us as soon as reasonably possible.
9. YOUR OBLIGATIONS AND RESTRICTIONS
1. You agree that:
1.1. you will provide complete and accurate information when placing an order;
1.2. you are responsible for making sure that the information you provide us in order to enable us to provide the Products is correct;
1.3. you will comply with these Terms and any other documents referred to in it when placing an order for Products; and
1.4. in reading and accepting these Terms, you are aware of and understand your rights and responsibilities, and if you are not sure, you have contacted us at hey@getstride.com or +443308225523 (United Kingdom), for help or more information.
10. OUR RIGHT TO END THE CONTRACT
10.1. We may terminate any and all contracts we have with you at any time by contacting you in writing if:
10.1.1. you commit a serious breach of these Terms;
10.1.2. you do or take part in anything illegal when using our Website or purchasing our Products; or
10.1.3. you fail to pay any amount due under a contract on the due date.
10.2. You can cancel your order under clause 7 (YOUR RIGHTS AS A CONSUMER) or clause 8 (IF THE PRODUCTS ARE FAULTY).
10.3. Our right to terminate does not affect any of your rights.
11. OUR LIABILITY TO YOU
1. We are not liable to you for any losses you incur where the Products are delayed or cannot be delivered because you fail to make information available to us or fail to provide us with adequate instructions or information to allow us to deliver the Products.
2. We are not liable to you for any loss or damage that was not foreseeable, any loss or damage not caused by our breach or negligence, or any business loss or damage. If we are affected by an unforeseeable event, we will promptly write to you to let you know if this means we are unable to fulfil the contract.
3. Nothing in these Terms excludes or limits our liability for any death or personal injury caused by our negligence, liability for fraud or fraudulent misrepresentation, or any other liability that the law does not allow us to exclude or limit.
4. If we breach these Terms or are negligent, we are liable to you for foreseeable loss or damage that you suffer as a result. By ‘foreseeable’, we mean that, when the contract was made, it was either clear that such loss or damage would occur, or you and we both knew that it might reasonably occur, as a result of something we did (or failed to do).
5. We are not liable to you for any losses you incur where the Products are delayed or cannot be performed because you fail to make the delivery location available to us, or fail to prepare the location as required for us to provide the Products, or fail to provide us with adequate and accurate instructions or information to allow us to perform the Service (for example, failure to provide adequate information in your survey).
12. GENERAL
12.1. You are not allowed to transfer your rights or obligations under these Terms to anyone without our prior written consent. We may transfer our rights and obligations under these Terms to another business without your consent, but we will notify you of the transfer and make sure that your rights are not adversely affected as a result.
12.2. If any provision of these Terms (or part of any provision) is or becomes illegal, invalid or unenforceable, the legality, validity and enforceability of any other provision of these Terms will not be affected.
12.3. If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms.
12.4. Under this contract, notices must be in writing and sent to the other party's address or email address, as set out in the order confirmation. After sending, letters sent in the United Kingdom will be deemed delivered in 3 business days (excluding English Bank Holidays). Emails will be deemed delivered the same day (or the next business day if sent on a non-business day or after 5pm on any business day at the recipient's location).
12.5. Our contract with you and these Terms represent the entire agreement between us and replace any previous terms and conditions of purchase or supply that you have been provided with.
12.6. Our contract with you, these Terms, and any dispute or claim arising out of them will be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle such disputes or claims. If you are a consumer and live in Northern Ireland or Scotland, you can bring a claim in England and Wales or in the courts of another part of the United Kingdom where you live.
13. 30-DAY MONEY BACK GUARANTEE
Stride stands behind the quality of our products and offers a 30-day money-back guarantee to ensure your satisfaction with every purchase. This guarantee applies to our DNA test kits and StrideDaily supplements bought directly from our website. For StrideDaily, you have 30 days from the delivery date to evaluate your purchase and request a refund if you're not completely satisfied. Similarly, for DNA test kits, the guarantee extends for 30 days from the date of receiving results, provided that a consultation has been completed with our in-house dietician on the received results.
Should you be dissatisfied with your purchase within the specified timeframe, simply contact us at hey@stride.com to initiate the return process. It's important to note that while we strive to ensure your satisfaction, refunds issued under this guarantee will not include any shipping fees related to the initial delivery of your order.
Refunds will be processed using the original payment method upon receipt and inspection of the returned product. This guarantee is subject to the terms outlined in our Returns and Refund Policy, ensuring transparency and fairness in all transactions. At Stride, we're committed to providing you with products that meet your expectations, and our 30-day money-back guarantee reflects our dedication to your satisfaction.